Due to our long-term experience in SAP service and support and the necessity of assisting our clients the best possible way, the SAP Service Center was founded.
Our service center ensures reliable SAP support and capable service for our customers:
- highly trained employees offer quick support in context with user problems
- more complex issues will be handed over to an adviser familiar with your SAP system
We file, track and report all tickets and ensure thereby auditability. If desired, we offer service meetings on a regular basis to continually ensure you enhancement of quality.
An ITIL certified Service Desk tool is used for documenting and coordinating our services . Specific tasks in the SAP system management are handled with the SAP Solution Manager.